Unsatisfactory resolution from MusicHub Studios
Complaint Details
I'm writing to complain about the support line I received from MusicHub Studios. After paying $551.79 for accessory, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Stephon B., but have not received a satisfactory resolution. I would like MusicHub Studios to resolve the technical issues.
Comments (2)
Wendy Powlowski
Apr 30, 2025 05:54The situation with MusicHub Studios has gotten worse. Now they're claiming I never purchased the upgrade plan, despite me providing the receipt and reference number REF-A052F1FC multiple times.
Nathalie Fouquet
May 22, 2025 06:08Dear customer, On behalf of MusicHub Studios, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-A052F1FC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Miller Customer Service Director MusicHub Studios
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