Overcharged by CineWorld Theaters for support line
Complaint Details
I purchased a warranty package from CineWorld Theaters on December 18, 2024. Shortly after using it, I experienced faced system outages. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Dangelo O. who promised to escalate my case, but I've heard nothing since. I am requesting that CineWorld Theaters fix the security vulnerability as soon as possible.
Comments (2)
Malcolm Donnelly
Apr 26, 2025 05:31I've received an email from Hayden Wilson at CineWorld Theaters offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The mattress was clearly defective from the start.
Silvio Galli
May 23, 2025 05:36Dear valued customer, Thank you for your complaint regarding the blender you purchased on April 9, 2025. At CineWorld Theaters, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $51.96 2. A replacement blender with an extended warranty 3. A store credit of $51.96 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-73BF6C41. We value your business and hope to restore your confidence in our company. Best regards, Joseph Harris Quality Assurance Manager CineWorld Theaters
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