Disappointed with GourmetDelights Catering maintenance plan

The situation with GourmetDelights Catering has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-1CE3E6E3 multiple times.

Dear valued customer, Thank you for your complaint regarding the laptop you purchased on May 8, 2025. At GourmetDelights Catering, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $209.88 2. A replacement laptop with an extended warranty 3. A store credit of $209.88 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-1CE3E6E3. We value your business and hope to restore your confidence in our company. Best regards, Jessica Lewis Quality Assurance Manager GourmetDelights Catering

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified GourmetDelights Catering of this issue through multiple channels. They have acknowledged receipt of this complaint on April 30, 2025 and have assigned it reference number REF-1CE3E6E3 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team