Billing dispute with LifeSciences Research

I'm updating my complaint because LifeSciences Research finally contacted me today. They've offered to replace the specialty coffee, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at LifeSciences Research take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-3DE6A598). One of our specialists from our Customer Success will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Lee Client Relations Manager LifeSciences Research Customer Relations