Disappointed with PharmaDirect maintenance plan
Complaint Details
On May 6, 2025, I signed up for PharmaDirect's warranty service at their Port Noah, New Mexico location. I was told that the service would include equipment, but after paying $251.17, I discovered this wasn't the case. When I called to resolve this, Ryder W. was unhelpful and refused to address my concerns. I expect PharmaDirect to take responsibility and improve their customer service training.
Comments (2)
Jewel Kshlerin
May 11, 2025 05:57The situation with PharmaDirect has gotten worse. Now they're claiming I never purchased the personal shopping service, despite me providing the receipt and reference number REF-D0F5EDAD multiple times.
Brenna Hilpert
May 19, 2025 05:32Dear valued customer, Thank you for bringing this matter to our attention. We at PharmaDirect take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-D0F5EDAD). One of our specialists from our Customer Experience will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Casey Taylor Resolution Specialist PharmaDirect Customer Relations
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"