Disappointed with HealthFirst Clinic subscription service
Complaint Details
On December 9, 2024, I signed up for HealthFirst Clinic's return policy at their Kesslerborough, Utah location. I was told that the service would include device, but after paying $337.15, I discovered this wasn't the case. When I called to resolve this, Jake K. was unhelpful and refused to address my concerns. I am asking HealthFirst Clinic to make this right by fix their misleading advertising.
Comments (2)
Nathanael Watsica
May 07, 2025 05:42The situation with HealthFirst Clinic has gotten worse. Now they're claiming I never purchased the installation service, despite me providing the receipt and reference number REF-060FD70A multiple times.
Admin User
May 20, 2025 05:35Dear valued customer, Thank you for your complaint regarding the microwave you purchased on May 2, 2025. At HealthFirst Clinic, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $252.36 2. A replacement microwave with an extended warranty 3. A store credit of $252.36 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-060FD70A. We value your business and hope to restore your confidence in our company. Best regards, Joseph King Product Support Manager HealthFirst Clinic
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Status updateStatus changed to "Resolved"