Unsatisfactory resolution from AssetMax Management

I want to acknowledge that AssetMax Management has attempted to resolve this issue. However, the solution they're offering (a $310.58 store credit) isn't adequate considering I paid $310.58 for a specialty coffee that never worked properly.

Dear valued customer, Thank you for your complaint regarding the meal kit you purchased on April 26, 2025. At AssetMax Management, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $289.58 2. A replacement meal kit with an extended warranty 3. A store credit of $289.58 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-D5ADE38A. We value your business and hope to restore your confidence in our company. Best regards, Alex Clark Technical Support Manager AssetMax Management

ComplaintNest Administrator Alert: We have noticed that AssetMax Management has not yet responded to your complaint about their extended warranty. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team