Quality issues with Secure Investments Ltd service plan

I'm updating my complaint because Secure Investments Ltd finally contacted me today. They've offered to replace the sweater, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Secure Investments Ltd take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-D9BD3E88). One of our specialists from our Customer Service will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Harris Support Team Lead Secure Investments Ltd Customer Relations