Unresolved issue with GreenMart Organics item
Complaint Details
I'm writing to complain about the return policy I received from GreenMart Organics. After paying $316.8 for membership, I found that it was charged incorrectly. I've tried resolving this with your customer service team multiple times, including speaking with Makenzie Q., but have not received a satisfactory resolution. I am requesting that GreenMart Organics extend my warranty period as soon as possible.
Comments (2)
Michelle Sawayn
Apr 27, 2025 05:54Just wanted to follow up on my complaint regarding GreenMart Organics. I haven't heard anything back yet, and the tablet I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 26, 2025 05:11Dear customer, On behalf of GreenMart Organics, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-070C425F) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Jones Customer Experience Specialist GreenMart Organics
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