Frustrated with QuickCart E-commerce's lack of response
Complaint Details
I want to report a serious concern with QuickCart E-commerce's service plan that I purchased on February 12, 2025 from your South Tatyanaview, District of Columbia store. The product has was billed multiple times despite being advertised as high quality. I've contacted customer service three times and spoken to Alfredo D., but my issue remains unresolved. I expect QuickCart E-commerce to take responsibility and implement better quality control.
Comments (2)
Darron Smitham
May 18, 2025 05:31I want to acknowledge that QuickCart E-commerce has attempted to resolve this issue. However, the solution they're offering (a $361.14 store credit) isn't adequate considering I paid $361.14 for a television that never worked properly.
Montana Yundt
May 25, 2025 05:15Dear customer, On behalf of QuickCart E-commerce, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-97EA3CFB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Garcia Director of Customer Success QuickCart E-commerce
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