False promises made by GlobalShop Online representative

An update to my situation: I've now spoken with three different representatives from GlobalShop Online, and each has given me conflicting information about how to resolve the issue with my router. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our camera to our attention. We at GlobalShop Online are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective camera 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary camera accessory kit valued at $124.16 Please contact our dedicated resolution team at support@GlobalShop Online.com with your preferred delivery date and time, referencing case number REF-65D90FC6. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Williams Customer Service Director GlobalShop Online