Disappointed with SportsPro Equipment warranty service

After my initial complaint, SportsPro Equipment contacted me to troubleshoot the laptop. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our headphones to our attention. We at SportsPro Equipment are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 29, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective headphones 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary headphones accessory kit valued at $323.64 Please contact our dedicated resolution team at support@SportsPro Equipment.com with your preferred delivery date and time, referencing case number REF-503E7DBB. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Hall Customer Advocacy Director SportsPro Equipment