Unresolved issue with HomeStyle Furnishings device

I've received an email from Casey Thomas at HomeStyle Furnishings offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The specialty food item was clearly defective from the start.

Dear valued customer, Thank you for bringing this matter to our attention. We at HomeStyle Furnishings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our specialty coffee and have initiated an internal investigation (Reference: REF-4FC7E9C4). One of our specialists from our Client Relations will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Allen Brand Representative HomeStyle Furnishings Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified HomeStyle Furnishings of this issue through multiple channels. They have acknowledged receipt of this complaint on May 7, 2025 and have assigned it reference number REF-4FC7E9C4 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team