Unresolved issue with FiberTech Networks subscription
Complaint Details
I purchased a accessory from FiberTech Networks on March 12, 2025. Shortly after using it, I experienced was sold expired products. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Ada R. who promised to escalate my case, but I've heard nothing since. I hope FiberTech Networks will address this issue by update their return policy.
Comments (2)
Jerrold Marvin
May 07, 2025 05:24It's now been 14 days since my initial complaint, and FiberTech Networks still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their professional setup.
Silvio Galli
May 22, 2025 05:28Dear valued customer, Thank you for your complaint regarding the smartwatch you purchased on March 30, 2025. At FiberTech Networks, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $148.73 2. A replacement smartwatch with an extended warranty 3. A store credit of $148.73 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-171AE1BB. We value your business and hope to restore your confidence in our company. Best regards, Quinn Allen Customer Service Manager FiberTech Networks
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified