Delayed delivery from FiberTech Networks
Complaint Details
I'm writing to complain about the premium support I received from FiberTech Networks. After paying $360.56 for unit, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Alexandrine J., but have not received a satisfactory resolution. I would like FiberTech Networks to deliver the missing items.
Comments (2)
Lauryn Mosciski
May 04, 2025 06:04The situation with FiberTech Networks has gotten worse. Now they're claiming I never purchased the priority service, despite me providing the receipt and reference number REF-E21BD8AB multiple times.
Clement Doyle
May 21, 2025 05:21Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on March 31, 2025. At FiberTech Networks, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $462.88 2. A replacement formal shoes with an extended warranty 3. A store credit of $462.88 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E21BD8AB. We value your business and hope to restore your confidence in our company. Best regards, Taylor Walker Customer Advocacy Manager FiberTech Networks
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