ConnectX Mobile failed to honor their commitment

After speaking with Richard Martinez from the Service Excellence at ConnectX Mobile, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing this matter to our attention. We at ConnectX Mobile take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-E551D3DD). One of our specialists from our Customer Advocacy will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Allen Customer Advocacy Manager ConnectX Mobile Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against ConnectX Mobile and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the coffee maker. ComplaintNest Support Team