Overcharged by TeleVista Networks for premium support

I'm adding this comment to provide additional information. The sweater from TeleVista Networks not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at TeleVista Networks take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-E9BF14A4). One of our specialists from our Customer Experience will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Young Customer Service Director TeleVista Networks Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified TeleVista Networks of this issue through multiple channels. They have acknowledged receipt of this complaint on April 7, 2025 and have assigned it reference number REF-E9BF14A4 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team