Warranty claim denied by NetCore Systems

It's now been 9 days since my initial complaint, and NetCore Systems still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium account.

Dear valued customer, Thank you for bringing your concerns about our television to our attention. We at NetCore Systems are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 9, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective television 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary television accessory kit valued at $429.43 Please contact our dedicated resolution team at support@NetCore Systems.com with your preferred delivery date and time, referencing case number REF-F38FEF4C. We truly value your business and appreciate the opportunity to make this right. Best regards, William Garcia Technical Support Director NetCore Systems

ComplaintNest Administrator Update: We have received confirmation from NetCore Systems that they are actively working to resolve your complaint. Their representative, Elizabeth Martinez, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team