AI Frontier Research provided defective warranty package
Complaint Details
I have been a loyal customer of AI Frontier Research for several years. However, my recent experience has been extremely disappointing. I ordered equipment (order #ORD-7519-ZKC-2667) on December 7, 2024, and have encountered found unauthorized charges. Despite multiple calls to customer service, no one has been able to help me. I am asking AI Frontier Research to make this right by expedite the delivery of my order.
Comments (2)
Kristy Schoen
May 21, 2025 05:23I'm updating my complaint because AI Frontier Research finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Claudine Navarro
May 15, 2025 05:14Dear customer, On behalf of AI Frontier Research, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-AE95296E) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Walker Client Experience Manager AI Frontier Research
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