Disappointed with Quantum Computing Inc premium support
Complaint Details
I want to report a serious concern with Quantum Computing Inc's accessory that I purchased on January 16, 2025 from your Port Napoleon, Texas store. The product has arrived significantly late despite being advertised as high quality. I've contacted customer service three times and spoken to Vito M., but my issue remains unresolved. I expect Quantum Computing Inc to take responsibility and honor the warranty.
Comments (2)
Marcella Von
May 07, 2025 06:06I appreciate Quantum Computing Inc reaching out, but the solution provided doesn't address my original concern. The replacement smart thermostat has the same defect as the original one I complained about.
Francisco Marco
May 26, 2025 05:31Dear valued customer, Thank you for bringing this matter to our attention. We at Quantum Computing Inc take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our blender and have initiated an internal investigation (Reference: REF-5C48FF18). One of our specialists from our Service Excellence will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Smith Senior Support Specialist Quantum Computing Inc Customer Relations
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