Recurring received a damaged replacement item with TechNova Solutions warranty package

After my initial complaint, TechNova Solutions contacted me to troubleshoot the formal shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at TechNova Solutions are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $463.80 Please contact our dedicated resolution team at support@TechNova Solutions.com with your preferred delivery date and time, referencing case number REF-B68C8D58. We truly value your business and appreciate the opportunity to make this right. Best regards, James Davis Executive Customer Care Director TechNova Solutions

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding TechNova Solutions's winter coat and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at TechNova Solutions and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team