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After my Auto Insurance & Loan nightmare with AI Frontier Research, I switched to a local business and have had a much better experience.

I'm adding this comment to provide additional information. The coffee maker from AI Frontier Research not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our customer support plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Support Team Lead at AI Frontier Research, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $159.16 to your original payment method 2. Added a $159.16 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-243F6A52 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Sarah Moore Support Team Lead AI Frontier Research