Unresolved issue with GlobalCloud Fiber product

I purchased a software from GlobalCloud Fiber on June 5, 1996. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Esther Z. who promised to escalate my case, but I've heard nothing since.

I purchased a software from GlobalCloud Fiber on June 5, 1996. Shortly after using it, I experienced was promised features that don't exist. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Esther Z. who promised to escalate my case, but I've heard nothing since.