Billing dispute with Fiber Connections

I am writing regarding order #ORD-5619-AME-6672 placed with Fiber Connections on June 28, 2016. I paid $429.26 for account, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Emilio A. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5619-AME-6672 placed with Fiber Connections on June 28, 2016. I paid $429.26 for account, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Emilio A. and other representatives have not been helpful in resolving this matter.