Unsatisfactory resolution from Connect-Data Group

I want to report a serious concern with Connect-Data Group's solution that I purchased on April 6, 1995 from your Lake Rachel, South Carolina store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Helen D., but my issue remains unresolved.

I want to report a serious concern with Connect-Data Group's solution that I purchased on April 6, 1995 from your Lake Rachel, South Carolina store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Helen D., but my issue remains unresolved.