False promises made by Premier Properties & Sons representative

I am writing regarding order #ORD-7228-HXE-8824 placed with Premier Properties & Sons on January 22, 2007. I paid $46.89 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Kyla T. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7228-HXE-8824 placed with Premier Properties & Sons on January 22, 2007. I paid $46.89 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Kyla T. and other representatives have not been helpful in resolving this matter.