Unresolved issue with Elite Structures Construction Ulsan product

I am writing regarding order #ORD-9472-QQV-3296 placed with Elite Structures Construction Ulsan on June 7, 2019. I paid $498.43 for package, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Yasmine C. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9472-QQV-3296 placed with Elite Structures Construction Ulsan on June 7, 2019. I paid $498.43 for package, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Yasmine C. and other representatives have not been helpful in resolving this matter.