Refund refused by Solid Craft Associates

I am writing regarding order #ORD-6549-ECO-1677 placed with Solid Craft Associates on July 21, 2023. I paid $473.95 for equipment, but when it arrived, I discovered experienced long delays. I've made numerous attempts to contact customer service, but Karlie B. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6549-ECO-1677 placed with Solid Craft Associates on July 21, 2023. I paid $473.95 for equipment, but when it arrived, I discovered experienced long delays. I've made numerous attempts to contact customer service, but Karlie B. and other representatives have not been helpful in resolving this matter.