Frustrated with Master Homes Partners Hamburg's lack of response

I'm writing to complain about the return process I received from Master Homes Partners Hamburg. After paying $610.88 for tool, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Lora F., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from Master Homes Partners Hamburg. After paying $610.88 for tool, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Lora F., but have not received a satisfactory resolution.