Dynamic Builders Specialists Chiang Mai failed to honor their commitment

I want to report a serious concern with Dynamic Builders Specialists Chiang Mai's unit that I purchased on June 10, 1996 from your South Tyrellton, Kentucky store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Ronny X., but my issue remains unresolved.

I want to report a serious concern with Dynamic Builders Specialists Chiang Mai's unit that I purchased on June 10, 1996 from your South Tyrellton, Kentucky store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Ronny X., but my issue remains unresolved.