Unresolved issue with Quality-Craft Turin product

I'm writing to complain about the return process I received from Quality-Craft Turin. After paying $800.41 for membership, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Vilma X., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from Quality-Craft Turin. After paying $800.41 for membership, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Vilma X., but have not received a satisfactory resolution.