Billing dispute with Precision Construction & Sons

I want to report a serious concern with Precision Construction & Sons's platform that I purchased on November 7, 2001 from your Genesishaven, Oklahoma store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Xzavier Z., but my issue remains unresolved.

I want to report a serious concern with Precision Construction & Sons's platform that I purchased on November 7, 2001 from your Genesishaven, Oklahoma store. The product has doesn't work as advertised despite being advertised as high quality. I've contacted customer service three times and spoken to Xzavier Z., but my issue remains unresolved.