Refund refused by FastCloud

I'm writing to complain about the return process I received from FastCloud. After paying $811.18 for tool, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Shaniya F., but have not received a satisfactory resolution.

I'm writing to complain about the return process I received from FastCloud. After paying $811.18 for tool, I found that it discovered hidden fees. I've tried resolving this with your customer service team multiple times, including speaking with Shaniya F., but have not received a satisfactory resolution.