Warranty claim denied by Precision Works LLC

I want to report a serious concern with Precision Works LLC's package that I purchased on October 3, 2002 from your Lake Carolynberg, Minnesota store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Jettie T., but my issue remains unresolved.

I want to report a serious concern with Precision Works LLC's package that I purchased on October 3, 2002 from your Lake Carolynberg, Minnesota store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Jettie T., but my issue remains unresolved.