Elite Design & Sons failed to honor their commitment

I am writing regarding order #ORD-6655-VEZ-6659 placed with Elite Design & Sons on March 7, 1978. I paid $299.67 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Kendrick B. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6655-VEZ-6659 placed with Elite Design & Sons on March 7, 1978. I paid $299.67 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Kendrick B. and other representatives have not been helpful in resolving this matter.