Poor customer service experience with Solid Structures

I am writing regarding order #ORD-1424-CFL-2438 placed with Solid Structures on October 11, 1980. I paid $105.76 for membership, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Marshall U. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-1424-CFL-2438 placed with Solid Structures on October 11, 1980. I paid $105.76 for membership, but when it arrived, I discovered has a manufacturing defect. I've made numerous attempts to contact customer service, but Marshall U. and other representatives have not been helpful in resolving this matter.