Warranty claim denied by Swift-Fiber

I want to report a serious concern with Swift-Fiber's membership that I purchased on October 24, 2022 from your Aureliaberg, Alaska store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Janie Y., but my issue remains unresolved.

I want to report a serious concern with Swift-Fiber's membership that I purchased on October 24, 2022 from your Aureliaberg, Alaska store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Janie Y., but my issue remains unresolved.