Frustrated with Modern Homes Company's lack of response

I want to report a serious concern with Modern Homes Company's tool that I purchased on July 13, 1971 from your Rutherfordhaven, Michigan store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Billy G., but my issue remains unresolved.

I want to report a serious concern with Modern Homes Company's tool that I purchased on July 13, 1971 from your Rutherfordhaven, Michigan store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Billy G., but my issue remains unresolved.