Refund refused by TeleCast Networks

I'm writing to complain about the consultation I received from TeleCast Networks. After paying $801.52 for package, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Bernardo Z., but have not received a satisfactory resolution.

I'm writing to complain about the consultation I received from TeleCast Networks. After paying $801.52 for package, I found that it received incorrect information. I've tried resolving this with your customer service team multiple times, including speaking with Bernardo Z., but have not received a satisfactory resolution.