Hidden fees discovered from Beam Cellular Holdings

I am writing regarding order #ORD-8074-OIR-8431 placed with Beam Cellular Holdings on January 8, 2006. I paid $664.26 for subscription, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Troy E. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8074-OIR-8431 placed with Beam Cellular Holdings on January 8, 2006. I paid $664.26 for subscription, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Troy E. and other representatives have not been helpful in resolving this matter.