False promises made by Properties Bros Rome representative

I purchased a item from Properties Bros Rome on October 27, 1970. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Makenzie L. who promised to escalate my case, but I've heard nothing since.

I purchased a item from Properties Bros Rome on October 27, 1970. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Makenzie L. who promised to escalate my case, but I've heard nothing since.