Warranty claim denied by WirelessCloud Connections

I want to report a serious concern with WirelessCloud Connections's device that I purchased on July 2, 2015 from your Lake Kenneth, Iowa store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Paris H., but my issue remains unresolved.

I want to report a serious concern with WirelessCloud Connections's device that I purchased on July 2, 2015 from your Lake Kenneth, Iowa store. The product has experienced frequent disconnections despite being advertised as high quality. I've contacted customer service three times and spoken to Paris H., but my issue remains unresolved.