Quality issues with FusionMobile Group product

I want to report a serious concern with FusionMobile Group's accessory that I purchased on December 28, 1970 from your Jermainmouth, Georgia store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Lucie C., but my issue remains unresolved.

I want to report a serious concern with FusionMobile Group's accessory that I purchased on December 28, 1970 from your Jermainmouth, Georgia store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Lucie C., but my issue remains unresolved.