Innovative Structures failed to honor their commitment

I am writing regarding order #ORD-7883-ZLK-2582 placed with Innovative Structures on January 16, 2005. I paid $180.54 for service, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Grace Z. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-7883-ZLK-2582 placed with Innovative Structures on January 16, 2005. I paid $180.54 for service, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Grace Z. and other representatives have not been helpful in resolving this matter.