Frustrated with Solid-Builders's lack of response

I purchased a appliance from Solid-Builders on July 10, 1975. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jocelyn H. who promised to escalate my case, but I've heard nothing since.

I purchased a appliance from Solid-Builders on July 10, 1975. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jocelyn H. who promised to escalate my case, but I've heard nothing since.