Misleading advertising by Horizon-Voice

I'm writing to complain about the setup assistance I received from Horizon-Voice. After paying $585.86 for item, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Edwina H., but have not received a satisfactory resolution.

I'm writing to complain about the setup assistance I received from Horizon-Voice. After paying $585.86 for item, I found that it had my warranty claim denied unfairly. I've tried resolving this with your customer service team multiple times, including speaking with Edwina H., but have not received a satisfactory resolution.