Unresolved issue with Precision Works Professionals product

I am writing regarding order #ORD-3778-TMC-8427 placed with Precision Works Professionals on February 25, 2020. I paid $24.73 for plan, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Julius P. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-3778-TMC-8427 placed with Precision Works Professionals on February 25, 2020. I paid $24.73 for plan, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Julius P. and other representatives have not been helpful in resolving this matter.