Hidden fees discovered from Wave Systems

I want to report a serious concern with Wave Systems's device that I purchased on December 5, 1989 from your New Eladio, Maine store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Elnora M., but my issue remains unresolved.

I want to report a serious concern with Wave Systems's device that I purchased on December 5, 1989 from your New Eladio, Maine store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Elnora M., but my issue remains unresolved.