Refund refused by Rapid-Signal Ltd.

I purchased a item from Rapid-Signal Ltd. on August 9, 2012. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Charity W. who promised to escalate my case, but I've heard nothing since.

I purchased a item from Rapid-Signal Ltd. on August 9, 2012. Shortly after using it, I experienced was denied a refund. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Charity W. who promised to escalate my case, but I've heard nothing since.