Poor customer service experience with Homes Bros Enterprises

I am writing regarding order #ORD-6001-JZU-5279 placed with Homes Bros Enterprises on December 3, 2011. I paid $314.45 for plan, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Valerie Y. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6001-JZU-5279 placed with Homes Bros Enterprises on December 3, 2011. I paid $314.45 for plan, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Valerie Y. and other representatives have not been helpful in resolving this matter.